FAQ

Does the new alert system replace the old one?

Yes. However, we still call the system SIREN and it will have the same address of www.siren.illinois.gov. Decommission of the “old” SIREN will begin once the “new” SIREN has been rolled out.

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As a current SIREN member will I need to re-enter my information in the new system?

Information currently in the system is expected to transfer; you are urged to confirm that all the information is correct when you first log in to the new system.

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How can I register?

A new online registration process will be available for professionals who want or are required to receive alerts and information relevant to their professional area of expertise, involvement and/or interest. Click the “Register Now” button on the home page to begin the registration process. (*The ability to register online may be limited by individual agencies).

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What type of information do I need to provide to register with this System?

When you register, you will need to agree to the terms of service, and then will be asked to provide information specific to you and your preferred method(s) of communication.

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Is my information safe?

Every possible step relating to data integrity and security is taken by the staff in order to prevent abuse and protect participants’ privacy. Please review the Privacy Policy and contact us if you would like further information.

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How can I change information that I provide on my account registration?

Once you have completed the registration process, you will be able to log in to your account using your username and password at any time to update your account information.

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Who can see my personal information?

You can see your own information and manage your own account. System administrator can also see your information but it is not viewable by others.

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Can I choose how I want to receive information for the different categories of messages?

No. The sender of the message chooses the category of the message which then triggers the device(s) that will receive the alert. The devices are email, text message, or phone

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For IDPH and public health partners, what are the categories of Health Alert messages and how will I receive them?

The sender of the information, in consultation with the HAN team, will determine the category of the message as well as the target devices. The following criterion is considered:

Health Alert/High Priority: conveys the highest level of importance; warrants immediate action or attention. Messages will be received by email, phone, text.

Health Advisory: provides important information for a specific incident or situation; may not require immediate action. Messages will be received by email, phone, text.

Health Update/low priority: provides updated information regarding an incident or situation; unlikely to require immediate action. Email, text.

Health Information/low priority: Provides general health information which is not considered to be of an emergent nature. Email, text.

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How do I adjust the types or topics of information I receive?

You can contact the System Administrator of the State agency you are affiliated with. You can also search for and request to join Organizations in your area of expertise, involvement and/or interest and then your request will be approved or denied by a system administrator.

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